Great choice!
Remote Customer Service is one of THE BEST opportunities
Entry Level Friendly: No degree or experience required—many roles focus on communication and problem-solving skills.
Post-Pandemic Shift: Over 26% of U.S. employees now work remotely.
Industry Leaders Embrace Remote Work: Companies like Amazon, Delta Airlines, and Apple employ remote customer service representatives.
Diverse Career Options: Remote customer service roles exist in industries such as e-commerce, tech, healthcare, and financial services.
A Day in the Life of a Remote Customer Service Worker
What to expect in this role?
8:00 AM
Start your day by logging into your customer support platform (e.g., Zendesk, Freshdesk) and reviewing overnight inquiries or tickets.
9:00 AM
Join a virtual team meeting to align on daily goals, new policies, or product updates.
10:00 AM
Respond to customer inquiries through email, chat, or phone. Troubleshoot issues, provide solutions, and document interactions.
2:00 PM
Focus on handling escalations, solving complex customer issues, and providing follow-ups. Collaborate with other departments if necessary.
4:00 PM
Wrap up by updating your ticketing system, logging resolutions, and reflecting on key performance metrics (KPIs) like response time and customer satisfaction.
How to Stand Out
There is a LOT of competition in remote positions. It is possible, but your resume NEEDS to be polished. Work from anywhere means apply from anywhere, so if you don’t stand out you won’t make it
ATS Approved
Concise - No more than 1 page for entry level
Showcase top sales tools and skills
Actionable Metrics (numbers and %)
Showcase proper tools
Showcase proper skills
Building the Skills That Matter
Remote customer service roles demand strong communication skills, empathy, and the ability to navigate support tools effectively. While you might already have some experience, structured learning can help you refine these skills and stand out to employers.
A great resource to consider is the Customer Service Fundamentals Coursera course, designed specifically to teach practical strategies for delivering exceptional customer service remotely.
Prepare for the Interview
Customer service interviews are designed to evaluate your ability to handle challenging situations, communicate clearly and effectively, and demonstrate empathy toward customers. To prepare, focus on practicing responses to behavioral questions using the STAR method (Situation, Task, Action, Result), and engage in role-playing scenarios to refine your approach to common customer interactions and problem-solving techniques.
Network
Use LinkedIn to connect with recruiters in the customer service field, showcasing your passion for delivering exceptional service and expressing genuine interest in potential opportunities. Engage in industry-specific groups or forums to exchange advice and discover job leads, and treat networking as your first “customer interaction”—approach it with the same empathy, professionalism, and personalized communication that make you a great fit for the role.
By doing so, you’ll not only build meaningful connections but also demonstrate your ability to thrive in customer-facing roles and secure that next career move!
For more tailored advice specific for remote roles, get resume review & book a call with us!
How to Find Real Remote Jobs
Avoid the scam
Since these are entry level jobs make sure to not fall victim to scam postings.
Use Trusted Platforms: Remote Freedom offers a unique job board that connects you directly to the company site so you can verify
Research the Company: Verify on trusted sources: the company’s official website, LinkedIn, or job review sites like Glassdoor and Indeed
Spot Red Flags: Avoid jobs promising unrealistic pay, requiring upfront fees, or skipping interviews. Watch out for vague postings on Craigslist, random social media messages, or generic email domains (e.g., Gmail, Yahoo).
Trust Your Gut: If something feels off, Google “[Company Name] + scam” or check sites like the Better Business Bureau.
Stay Secure: Never share personal or financial info early in the process.